Thank you for visiting my shop. I've outlined helpful information regarding my shop policies.
PayPal and Credit Cards supported by Shopify are the current method of payment.
All orders are processed in order of received payments. Orders are not processed until the transaction is paid in partial or full - depending on the arrangement. Delay in payment may result in extended processing and delivery time.
California residents - We are required to collect sales tax in our county of 9.50% on all orders placed in California. The checkout process will automatically add California sales tax to your invoice.
I love custom orders! - If a custom order is requested by you - I work to communicate with you to confirm the custom order details including schedule, delivery date, price and shipping charges - whether we agree on a 50% payment to start and a 50% payment upon completion or 100% payment upfront.
When you’re ordering something customized the focus initially is getting all the design details to come to life. After developing a draft of your design we work through the nuances to get it just right. The making doesn't happen until we have your final approval. At which point payment is made and the soap crafting process for your one of a kind gift to guests begins.
By the very nature of this personal care products and the that it is also a custom/personalized order - I am not able to accept returns.
Products are shipped through USPS first class or flat rate priority mail depending on the size/weight
Shipping cost is determined and quoted per individual product listing. I have done my best to develop the charges that represents both shipping/handling depending on the quantity/weight of your order. Appropriate refunds will be made when necessary if charges exceed the shipping/handling costs.
(1 - 3 soaps) - First Class
(4 - 10 soaps) - US Priority Flat Rate - $8.55 - a good deal to get the most out of your shipping dollars flat rate to less than 4 lbs.
10+ soaps - 4 lbs - 14 lbs - US Priority Regional Rate Boxes - $7 - $11 (varies based on weight and regional USPS zones - shipping refunds may apply.
14.1 lbs - 20 lbs - US Priority Regional Rate or Medium Rate - $12.50 (that's ALOT of soap ;+})
To make it the most economical - I am using the International Flat rate shipping pricing. You will get the most out of the international rate by purchasing up to 10 soaps at ONE flat rate. Current rates are as follows for 1 - 10 soaps. If you want more than 10 I will provide you a quote for more than that for shipping depending on the number/weight totaled.
Canada - $23.00
All other international destinations - $35
One way to make the shipping charges seem palatable - find a friend and share the costs!
International customers are responsible for all fees, taxes, and duties associated with shipping to their respective countries
UK customers - please be aware of your VAT Rates and the Royal Mailer fee - https://www.gov.uk/vat-rates
When you are able by all means reuse (or recycle) any mailing material for your own purposes or if you can, take it to a local packaging retailer for reuse.
Refunds and Exchanges
It is important to me that you are 100% delighted with your purchase.
Please contact me within 5 days after receipt - firstname.lastname@example.org - and let me understand the aspect of the product that didn't measure up. We will work together in order to reach a fair and mutually agreed upon resolution which will make us both happy!
Having worked for two well known and respected companies whose basis for success was striving for excellence while being fair, thoughtful and enjoying gaining the trust of others - I'd like to say that those are core values that I continue to embody and I look forward to ensuring you have a memorable experience in working with me.
If your order is returned due to incorrect address information supplied to us, we will not refund shipping costs. Package can be reshipped at buyers expense or order refunded minus shipping costs when the order has arrived back in my possession.
If you have skin sensitivities and/or allergies please read the ingredients listed on each product prior to purchasing.
Soap slices can vary slightly in weight because all are hand cut. All listings will indicate the weight range to account for that variation.
When you start enjoying your soap please be sure to use a well-draining soap dish (one with holes or slats in the bottom). This will enhance the soaps longevity.